Welcome! This guide provides essential information for quickly setting up and using your Avaya 9611G IP phone, ensuring seamless communication within your network.
The Avaya 9611G is a versatile and user-friendly IP phone designed for modern business communication. It delivers clear audio quality and a streamlined interface, enhancing productivity for everyday tasks. This model supports essential features like call hold, transfer, and redial, alongside integration with Avaya IP Office and compatibility with Cisco systems like CUCM 14.
Configuration often involves DHCP and Option 176 for streamlined deployment. Troubleshooting common issues, such as no dial tone or audio problems, is simplified with readily available support resources. The 9611G also works with Avaya SR2330 routers and handles SIP message errors effectively, ensuring reliable connectivity. It’s a robust solution for businesses seeking efficient and dependable phone systems.
Unboxing and Initial Setup
Upon unboxing your Avaya 9611G, verify the package contains the phone, handset, power adapter, and Ethernet cable. Connect the Ethernet cable to your network, ensuring a stable connection for DHCP configuration and Option 176 provisioning. Power on the device; it will automatically attempt to obtain an IP address.
Initial setup often involves accessing the phone’s web interface (if required) to confirm settings. If integration with Avaya IP Office is planned, ensure the phone is correctly registered within the system. For Cisco CUCM 14 compatibility, verify proper configuration for name display. A successful setup results in a dial tone, indicating readiness for calls.
Understanding the Phone Layout
The Avaya 9611G features a user-friendly design. The keypad and navigation buttons facilitate dialing and menu access. The display screen provides call status, contacts, and settings information. Familiarize yourself with the softkeys surrounding the screen, as their functions dynamically change based on the current context.
Locate the volume control buttons for adjusting ringer and handset volume. The headset port allows for hands-free communication. Understanding the layout is crucial for efficient operation. Proper configuration, potentially involving DHCP and Option 176, ensures all features function correctly within your Avaya IP Office or Cisco CUCM 14 environment.
Keypad and Navigation Buttons
The keypad on the Avaya 9611G is standard, used for dialing numbers and entering alphanumeric characters. Navigation buttons – typically a four-way directional pad with a select button – allow you to scroll through menus and lists displayed on the screen. These buttons are essential for accessing phone settings, call history, and your contact directory.
Softkeys, located around the display, change function based on the current screen. Use them to confirm actions or access specific features. Understanding these controls is vital for making calls, managing contacts, and navigating the phone’s interface efficiently. Proper DHCP and Option 176 configuration can impact keypad functionality.
Display Screen Overview
The Avaya 9611G’s display screen provides crucial call information and access to phone features. You’ll typically see the dialed number, caller ID (if available), call duration, and softkey options. The screen also displays menus for settings, contacts, and call history.
Icons indicate call status – ringing, connected, on hold – and other features like message waiting. The screen’s clarity is vital for efficient operation. Compatibility with systems like Cisco CUCM 14 can affect how caller information appears. Proper network configuration, including DHCP and Option 176, ensures the display functions correctly, showing accurate details.
Basic Call Functions
Making a call on the Avaya 9611G is straightforward: simply dial the number using the keypad and press the send key. Answering an incoming call is done by pressing the answer key, typically the same key used for sending calls. To place a call on hold, use the dedicated hold key during an active call.
These core functions are essential for daily communication. Troubleshooting issues like no dial tone or inability to hear audio are common, often related to network configuration or headset connections. Integration with Avaya IP Office or Cisco systems (CUCM 14) doesn’t alter these basic operations, ensuring consistent usability.
Making a Call
Initiating a call with your Avaya 9611G is a simple process. Begin by entering the desired phone number using the numeric keypad. Double-check the digits for accuracy before proceeding. Once the number is entered, press the large, centrally located “Send” or “Call” key – often depicted with a phone icon – to connect.
The display screen will visually indicate the call’s progress, showing dialing, connecting, and then the active call status. Remember that proper network configuration, including DHCP and Option 176 settings, is crucial for successful call establishment. Compatibility with systems like Cisco CUCM 14 doesn’t change this fundamental process.
Answering a Call
Receiving and answering an incoming call on your Avaya 9611G is straightforward. When a call arrives, the phone will ring, and the display screen will illuminate, showing caller ID information if available. To answer the call, simply press the large, centrally located “Answer” key – often indicated by a green phone icon.
The call will immediately connect, and you can begin your conversation. Ensure your headset is properly connected for optimal audio quality. If integrated with Avaya IP Office, the caller’s name may be displayed. Troubleshooting audio issues, such as no incoming sound, is covered in the support resources.
Placing a Call on Hold
To temporarily pause your current conversation, utilize the “Hold” key on your Avaya 9611G. Pressing this key will place the caller on hold, allowing you to attend to other matters. The display screen will indicate that the call is on hold, typically with a visual cue like a flashing light or a specific icon.
To resume the call, simply press the “Resume” or “Recall” key. If integrated with Avaya IP Office, hold functionality may be centralized. Remember that extended hold times can be frustrating for callers, so return to the call promptly. Refer to support documentation for troubleshooting hold-related issues.
Volume Control
Adjusting the volume on your Avaya 9611G is straightforward. Dedicated volume control keys, typically located on the front or side of the phone, allow you to increase or decrease the ringer volume and the handset/headset volume independently. Use the up and down arrow keys, often marked with a speaker icon, to fine-tune the audio levels to your preference.
Ensure the volume is set appropriately for your environment to avoid missing calls or straining your ears. Some models may also offer volume control through the on-screen menu. Proper volume adjustment enhances call clarity and overall user experience. Consult the full user manual for advanced volume settings.
Using the Headset
Connecting a headset to your Avaya 9611G provides hands-free communication. Locate the headset jack, typically a standard 2.5mm or RJ11 port on the side or back of the phone. Insert the headset connector securely. The phone will automatically detect the headset and redirect audio.
Ensure your headset is compatible with Avaya phones for optimal performance. Some headsets require additional adapters. Adjust the headset volume using the phone’s volume control keys. Using a headset improves call privacy and comfort, especially during prolonged conversations. Refer to the phone’s documentation for specific headset compatibility details and troubleshooting tips.
Transferring Calls
Transferring a call allows you to connect a caller to another extension. While on a call, press the “Transfer” button. Enter the extension number of the desired recipient. You can preview the call by pressing “Transfer” again before completing the transfer, ensuring the recipient is available.
Alternatively, use the “Directory” to search for the extension. Once connected, announce the caller and then complete the transfer. Blind transfer is possible by directly entering the extension without previewing. Always confirm the transfer is successful. Incorrect transfers can disrupt communication. Consult your system administrator for specific transfer configurations within your Avaya IP Office environment.
Conference Calling
Initiating a conference call involves adding multiple parties to a single call. While on an active call, press the “Conference” button. Dial the extension number of the first participant you wish to add. Once they answer, press “Conference” again to include them in the call;
Repeat this process to add additional participants, up to the system’s maximum conference call limit. You can mute individual participants or the entire conference. To end the conference, press the “End Call” button. Ensure all participants are aware of the conference and its purpose. Proper conference etiquette enhances communication. Your Avaya IP Office system may have specific conference calling features; consult your administrator.
Redialing Recent Calls
Quickly redialing recent calls is a convenient feature for reconnecting with frequently contacted numbers. Press the “Redial” button on your Avaya 9611G. A list of your most recently dialed numbers will appear on the display screen. Use the navigation buttons – up and down arrows – to scroll through the list and select the desired number.
Press the “Select” or “Dial” button to automatically initiate a call to the highlighted number. The number of recent calls stored may vary depending on your system configuration. This feature saves time and effort, eliminating the need to manually re-enter frequently used phone numbers. Regularly clearing your call history can help manage the redial list.
DHCP and Option 176 Configuration
Proper network configuration is crucial for Avaya 9611G functionality. Dynamic Host Configuration Protocol (DHCP) automatically assigns IP addresses. Avaya 4600 series phones utilize Option 176 as the default DHCP Site Specific Option Number (SSON), directing the phone to the TFTP or HTTP server for configuration files.
The 1600 and 9600 series phones also leverage this option for streamlined setup. Ensure your DHCP server is configured to deliver Option 176 with the correct server address. Incorrect configuration can lead to registration failures or improper phone operation. Verify network connectivity and DHCP scope settings for optimal performance. Consult your network administrator for assistance with these settings.
Troubleshooting Common Issues
Encountering problems? Here’s how to address frequent issues. No Dial Tone: Verify the phone’s network connection and ensure it’s properly registered with the Avaya system. Check the Ethernet cable and network port. Unable to Hear Audio: Confirm the volume is appropriately adjusted and the headset (if used) is securely connected. A previous case showed audio issues when connecting a PC instead of the Avaya phone.
Also, examine the headset’s functionality. If problems persist, reboot the phone. SIP message errors, like “408 Request Timeout”, can indicate network latency or server responsiveness issues. Contact your IT support for advanced troubleshooting.
No Dial Tone
Experiencing no dial tone? This is a common issue with several potential causes. First, verify the physical connection – ensure the Ethernet cable is securely plugged into both the phone and the network wall jack or switch. Confirm the network port is active and functioning correctly.
Check phone registration: The Avaya 9611G must be properly registered with the Avaya IP Office system or CUCM. If unregistered, it won’t receive a dial tone. Rebooting the phone can often resolve temporary registration problems. Finally, consult your IT administrator to confirm network connectivity and system configuration.
Unable to Hear Audio
Troubleshooting audio issues? If you can’t hear the caller, begin by verifying the volume control on the Avaya 9611G. Ensure it’s not muted or set too low. Next, check the headset connection if one is in use – a loose connection can cause audio failure.
Confirm network connectivity and Quality of Service (QoS) settings, as poor network conditions can impact audio quality. A reported issue involved Avaya phones transmitting voice but not receiving it; testing with a PC connection helped isolate the problem. Contact your IT support to investigate potential configuration conflicts or network-related problems.
Avaya IP Office Integration
Seamless integration with Avaya IP Office is a key benefit of the 9611G. Access comprehensive support resources, including FAQs, documentation, and videos, via the Avaya IP Office Help & Support website. This ensures smooth deployment and ongoing management of your phone system.
When integrating with Cisco CUCM 14, be aware that caller names may not always display correctly on Cisco phones. Proper configuration and interoperability testing are crucial. Avaya provides resources to assist with this process, maximizing the benefits of a mixed-vendor environment. Regularly check for updates and patches to maintain optimal performance.
Etherchannels, Access & Trunk Ports (Avaya Configuration)
Understanding port configurations is vital during network upgrades, particularly when replacing Avaya switches with Cisco alternatives. Properly identifying etherchannels – aggregated links for increased bandwidth – is crucial for maintaining network stability.
Access ports connect individual devices like the 9611G, while trunk ports carry traffic for multiple VLANs. Carefully map existing Avaya configurations to their Cisco equivalents to avoid connectivity issues. Incorrect port assignments can lead to service disruptions. Thorough documentation and testing are recommended before and after the switchover to ensure a smooth transition.
SIP Message Errors (Request Timeout ⎻ 408)
A “408 Request Timeout” error in SIP messaging indicates a call setup issue, often occurring when integrating Avaya systems with Cisco CUCM 14. This typically means the Avaya phone isn’t responding to the Cisco system’s requests within the allotted time.
Potential causes include network latency, firewall restrictions, or incorrect SIP configuration parameters. Verify network connectivity, check firewall settings to allow SIP traffic, and confirm proper SIP trunk configuration between the Avaya IP Office and Cisco CUCM. Investigating network logs on both sides can pinpoint the source of the delay and resolve the communication problem.
Compatibility with Cisco Systems (CUCM 14)
Integrating the Avaya 9611G with Cisco Unified Communications Manager (CUCM) 14 requires careful configuration to ensure seamless interoperability. While possible, challenges can arise with caller ID presentation; specifically, the Avaya caller name may not display correctly on Cisco phones.
Successful integration involves verifying SIP trunk settings, codec compatibility, and proper DN (Directory Number) partition assignments. Ensure correct mapping of Avaya extensions within CUCM. Thorough testing is crucial after configuration to confirm call routing, audio quality, and accurate caller ID information display on both platforms.
Avaya SR2330 Router Configuration
Configuring the Avaya SR2330 router is vital for optimal Avaya 9611G performance. This involves setting up Quality of Service (QoS) parameters to prioritize voice traffic, ensuring clear call quality. Network Address Translation (NAT) settings must be correctly configured to allow the phones to communicate externally.
Routing protocols, like OSPF or EIGRP, should be configured for efficient network traffic flow. Security features, including access control lists (ACLs), are essential to protect the network. Regularly monitoring the router’s performance and logs helps identify and resolve potential issues impacting phone functionality and overall network stability.
Resources and Support
For comprehensive assistance with your Avaya 9611G, the Avaya IP Office Help & Support Website is an invaluable resource. It provides FAQs, detailed documentation, helpful videos, and crucial software updates. Access this site for troubleshooting guides and solutions to common issues.
The Cisco Community offers forums where users discuss integration challenges, like those encountered with CUCM 14. Avaya’s official support channels provide direct assistance from trained professionals. Remember to have your phone’s serial number and system details ready when contacting support for faster resolution of any problems you may encounter.